FAQ

Do I have to make an appointment for pointe shoe fitting?
No, but we can arrange appointments!

Do I need to pay for a pointe shoe fitting appointment?
Our pointe shoe fitting appointments are free of charge!

What does the L and the H stand for on your shoe sizes?
L stands for large (Adult) size and H stands for half-size (6H means size 6½)

Are your Aspires true to size?
No, you will need to go up one size larger than your outdoor size

How long do deliveries usually take?
Orders placed before 12 pm are usually despatched on the same day, but during busy periods, please
allow up to 14 days!

How do I exchange for a different size?
You should find the paperwork in your parcel, just fill this out and return your item to our Leicester
branch

Where do I send my returns to?
All website returns are sent back to our Leicester address:
Freed of London Ltd

Unit A, 16 Rose Way,

Blaby, Leicester, LE8 4BY

Where can I find a sizing guide to help me find the right fit?
We have sizing guides here on our website, click here and we will direct you to the right page 

When is your Covent Garden store open?
We are open Monday – Friday 09:30 am – 17:30 pm and Saturday 10 am – 4:30 pm